FAQ

GENERAL QUESTIONS

What is the status of my order?

Once you have placed your order, we will send you a confirmation email so you can track the status of your order.

Can I change my order?

We can only change orders that have not yet been processed for shipment. Once your order is in the “preparing for shipment”, “shipping” or “delivering” status, we will not be able to accept any changes to your order.

PAYMENT

What methods of payment do you accept?

We accept the following 2 main payment methods:

• PayPal

lindaaura primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover.

• Secure credit card payment

We can also accept credit card payment using Visa, Master card, American express and Discover .

In which currency will I be charged?

All our transactions are based in USD. If your credit or debit card uses another currency, your bank will apply the corresponding conversation rate of the currency you choose according to the website you are on.

Do you offer the option to pay in 3 or 4 times?

We accept payment in 3 times.

SHIPPING

Where do you ship?

We ship worldwide, including Asia, North and Central America, Europe and Oceania, offering payment via PayPal and credit card.

How long does it take to ship my order?

Once you have placed your order, it normally takes 3-7 days to process your order.

Shipping time is based on the delivery method you have chosen.

How can I track my package?

Once you have placed your order, we will send you a confirmation email so you can track the status of your order.

What happens if I am not at home?

If you are not at home, a new next day delivery will be made or the delivery partner will contact you to schedule a new delivery date, depending on the country and delivery method you choose.

You may also need to go to your local post office to pick up your package in case it cannot be delivered.

RETURNS

Do you accept returns?

We accept returns under the following conditions:

- The item must have been sold in our online store.

- The item must not have been used in any way.

- The return or exchange request must be made within 30 days of delivery.

To request a return, please contact our customer service.

Can I exchange an item?

We accept exchanges and follow the same conditions as returns.

To request an exchange, please mention that you want your item to be exchanged for another one when preparing your return with our support service.

Are returns free of charge?

To return an item, please contact customer service for a return address. After receiving the address, place the item securely in its original packaging and include your proof of purchase.

Return shipping is free in some cases. If you return an item and the reason for the return is not a result of an error by lindaaura.com, the cost of return shipping will be deducted from your refund.

How long does it take to process a return?

Returns are confirmed within 30 days of receipt of the package in our warehouse.

Once your return is accepted, the refund, exchange or credit will be issued within 30 days of our services accepting your return.

If you still have any questions or concerns, please contact us at our Help Center.